FROM

Job Description:

Soozar is in the business of luxury fashion brand retail displays and mannequins. We are looking for an experienced and dynamic Client Services Manger to support our growing team in managing, maintaining and developing the information about our existing ,new and potential clients.

CRM - System

• Implementation of CRM system

• Evaluate and prioritize CRM initiatives based on discussions with management team

• Applying and testing customization of CRM system applicable to company business

• Maintenance of existing users & creation of new users

• Creation of business objective reports

• Maintain and enforce data entry standards

• Creation of lists for marketing mail outs and other purposes

• Performance measurements of users, data, customer information, marketing campaigns, system effectiveness

• Develop and maintain a training program for all uses / Train all users

• Ongoing support for all users

• To be able to sell the idea to colleagues that CRM is not a IT solution, but a tool to help an organization to better understand what their customers want and need.

• Plan for change management and design incentives for people to change the way they do their jobs

• Assign access levels to different uses and cooperate with Operations Manager for access code allocations

• Maintain relationship with CRM application vendor

• Understand the sales process and what is involved in winning new business and keeping existing business.

Account Management

• Ensure that client issues are dealt with in an efficient manner, informing the Account Director / General Manger of any problems that may arise. Own the contract and contract renewals.

• Approve quotations and invoices and issue to client.

• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

• Liaise with project team, import and export manager and finance manager

• Ensure that all processes and procedures are completed, quality standards are met,

• Aware and in pursuit of opportunities for account growth and new business ( involving the General Manager)

• Communicate the client's goals and represent the client's interests to the team.

• Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

• Proper filing of client correspondence and information.

• Understanding of company capabilities and service, and effectively communicate all offerings to the client.

• Reports to the Account Director / General Manager, providing regular input on all account activity. Provide weekly reporting

Networking (Business Development)

• Attend related industry networking events – minimum of 2 times per week

• Build independent relationships with brand management, market peers, real estate agents, landlords, etc.

• Identify marketing opportunities and potential new clients for the company

Market Research

• Collect & update market information about new brands & retail projects.

• Organize market information into a user friendly format.

• Continuously call and update potential and existing client information on company client relationship data base.

Marketing (Core)

• Assist in the production of ad hoc marketing flyers. (email / hardcopy)

• Assist in the preparation and distribution of marketing collateral.

• Assist in the developement and maintance of company samples for library and client use.

Competency Requirements

• Highly organized, analytical and decisive

• Knowledge of Excel, Word, PowerPoint, CRM systems (eg.Sales Force)

• Technically savvy and understanding of systems

• Customer service focused – passion for the client

• Strategic thinking & influencing ability

• High level of initiative

• Proactive

• Good analytical, decision making & problem solving

• Adaptability & flexibility

• Good teamwork & team leadership (able to foster a positive team environment)

• Can work independently

• Good communicator in both English (written and verbal). Chinese highly regarded.

• Strong code of ethics

• Own self-development & training

• Outgoing personality & strong leadership, communication and prioritization skills

• Mature

• CRM experience

• Client management and / or sales experience

Interested applicant please email CV to hr@soozar.com

Raffles Medical Group Shanghai

JOB DESCRIPTION

Job Title:

Finance/Admin & HR Manager

Job Classification:

Exempt

Reports To:

Group Financial Controller/ HR Deputy Director

Date Effective:

1 Mar 2009

Date Revised/No:

STATEMENT OF PURPOSE

The Finance/Administration & HR Manager is responsible for the financial, HR operations and administrative services of the medical centre.

财务/行政/ 人力资源 经理将全权负责医疗中心的所有与财务， 人事相关的事务和行政事项。

He / she shall be responsible for ensuring the financial integrity of operations including the control of funds and salaries. He / she shall work with the Group Financial Controller (Singapore) and the General Manager to manage the annual budget as well as the proper application and disbursement of funds. He / she shall be responsible for overall management of the medical centre’s financial and accounting systems and control, utilisation and resource management and achieving strategic and financial targets.

他/她应确保中心营运及财务的准确与完整性。 他/她应与集团（新加坡）财务总监和区域经理共同准备和规划年度预算，以及适当地应用和拨付资金。他/她将负责整体财务与会计系统的制定，调控和运用和资源管理，以完成设定的战略和财务目标。

He/she shall ensure efficient management of personnel, recruitment and training for the medical centre.

他/她必须负责医疗中心的人事管理，人员招聘及培训，以确保中心能够达到最佳运作的状态。

He / she shall also oversee the administrative services of the medical centre. This includes purchasing and materials management, information technology, facilities and contract services. He / she shall work with the General Manager to plan, develop and implement strategies and programmes in support of clinical and business unit programmes.

他/她也必须监督中心的行政事务。这包括采购和物资管理、科技信息、设施管理和拟定外包合同。他/她应和区域经理合作，为诊所和业务部门规划、制定各种战略方案和项目。

MAJOR DUTIES AND RESPONSIBILITIES

1. Prepares financial statements, business plans and budgets, submits application for budgetary funding from HQ, receives and disburses funds according to budgetary plans.

制定财务报表、业务计划及预算，向总部提交预算经费申请、接收和按照预算计划支付资金。

2. Oversees monthly accounts closing, reporting and analysis. This includes submission of financial management reports to HQ as scheduled.

监督及分析每月的帐务结存并向总部提交财务管理报告。

3. Ensures financial integrity by seeing to the proper control of funds and salaries by producing and monitoring monthly accounts.

采取适当的管控机制，如定期的薪金与财务报表，来确保财政的完整与正确性。

4. Implements new or reviews existing financial systems and controls to ensure efficiency and compliance with government regulations.

推行新的或审查现行的财政制度和财政管控，以确保效率和遵守政府法规。

5. Manages the overall financial management of the medical centre, including expenditure, credit control, payroll and capital (fixed assets) investments.

管理中心的整体财务事务，包括开支、信贷管制、薪金和资本（固定资产）投资。

6. Where applicable, provides advice on and implements tax planning and compliance. Prepare and submit taxation returns, ensuring compliance with tax regulations, liaison with tax authorities and related matters.

适当地提供咨询意见并实行税务筹划和规范。负责准备和递交纳税申报表，确保遵守税收法规，联络税务机关及相关事宜。

7. Liaises with internal and external auditors, resolving any irregular financial issues or discrepancies as they arise.

联系内部和外部审计师，解决任何不符合规则或不一致的财务问题。

8. Assists in facilitating the analysis of available, new and emerging technologies that will assist in improving cost effectiveness and / or service delivery.

协助分析资料、检验有助于提高成本效益和/或服务的新技术和新兴技术。

9. Responsible for reviewing and approving costing information such as services, monthly labour cost and clinical costing. Recommendations to improve cost-effectiveness should be made as necessary to the Group Financial Controller.

负责审查和批准有关价格等的报表，如服务费用、每月劳工成本和诊所的成本。向集团财务总监提出建议以提高成本效益。

10. Works with the General Manager to develop and establish direction, and implement operational strategies, for the development of facility management, information technology and administrative services in support of the clinical and business unit programmes.

协助区域经理设立和发展诊所，业务部门的运作方向，实现经营战略、开发设施管理， 信息技术和提供行政管理。

11. Ensures that contract service providers deliver on established standards of services in support of the clinical and patient services.

确保合约商提供符合标准的服务和物品。

12. Manages procurement functions to achieve cost-effectiveness and user satisfaction.

监督采购管理以实现成本效益和提升用户满意度。

13. He / she shall be the primary party responsible for procurement planning and execution. This includes all procurement activities such as co-ordinating with users to prepare specifications, identifying vendors and their capabilities, arranging tenders or quotations and their evaluation and negotiating terms of purchase.

他/她是中心内负责制定采购规划和执行的人员。这包括所有的物资采购活动，例如协助使用者编写说明书，鉴定并确认供应商和其实力，安排投标或评估报价单，并与供应商进行谈判。

14. Assists the General Manager to plan, implement, and evaluate human resource development objectives, policies, processes, programmes and best practices.

协助经理计划、实行和检讨人力资源发展目标、政策、程序、方案， 以取得最佳方案。

15. Manages the end to end recruitment process for new employees.

负责与妥善安排人才招聘的相关活动。

16. Assists the General Manager to implement compensation and benefits schemes for different categories of employees as determined by HQ.

按照总部的要求，协助经理为不同级别的员工制定相应的薪酬与福利方案。

17. Assists with developing and managing manpower budgets and schemes to ensure optimal utilisation of resources.

协助规划和管理人力资源预算， 以确保资源的最妥善运用。

18. Supports the General Manager in management of sensitive employee matters such as employee grievances, discipline, termination and probation.

协助经理处理敏感的雇员事项，如员工投诉、纪律问题、雇佣期和正式员工的合约终止。

19. Conducts and co-ordinates a Learning Needs Analysis to identify training gaps and recommend training programmes for different staff categories and individuals.

对员工的培训计划进行分析，协调和修正。为不同的级别的员工推荐相应的培训课程。

20. Assumes any other responsibilities as directed by the Group Financial Controller/ HR Deputy Director within the scope of the Finance / Administration & HR Manager.

执行其它由集团财务总监所给予的任务、业务与指示。

ORGANISATION RELATIONSHIP

JOB REQUIREMENTS

A. EDUCATION, TRAINING AND EXPERIENCE

1. Bachelor of Accountancy or ACCA (or equivalent).

2. At least 8 to 10 years working experience. Staff assuming this role should preferably have experience in the healthcare industry and have previously assumed managerial positions.

3. In-depth knowledge of China labour laws and regulations, proven successful multi-year experience in human resource management in China.

B. PROFESSIONAL LICENCE

1. Preferably a member of the Institute of Certified Public Accountants [local China equivalent]

C. KEY SKILLS / PERSONAL ATTRIBUTES

1. Ability to prioritise tasks and resources.

2. Adept in arithmetical calculation, statistical compilation, analysis and trending and making sound, objective decisions thereof.

3. Analytical and disciplined.

4. Demonstrates integrity and honest work ethics.

5. Ability to explain complex financial data and information to others.

6. Ability to work well independently and as part of a multi-disciplinary team.

FROM

JOB DESCRIPTION:

SENIOR TRAINER (IN-HOUSE)

The primary responsibilities of a Senior Trainer is to master Lee Hecht Harrison (www.LHH.com) proprietary training programs, develop & design new training content, deliver these training, mentor other trainers and to support sales efforts through selected account management and related activities.

Major Responsibilities

SERVICE DELIVERY

• Deliver training programs to selected clients and lead in presenting LHH message at events/seminar/forum.
• Present and make recommendations regarding course design, technology, and instruction delivery options.
• Develop instructional materials and products for delivery-based redesign of courses.
• Develop master course documentation or manuals according to applicable accreditation, certification, or other requirements.
• Develop instructional materials, such as lesson plans, handouts, or examinations.
• Recommend instructional methods, such as individual or group instruction, self-study, lectures, demonstrations, simulation exercises, and role-playing, appropriate for content and learner characteristics.
• Lead, teach and mentor other trainers to use instructional technology or to integrate technology with teaching.
• Develop measurement tools to evaluate the effectiveness of instruction or training interventions.
• Edit instructional materials, such as books, simulation exercises, lesson plans, instructor guides, and tests.
• Manages all associated administration, in a timely and accurate manner.

SALES

• Provides sales support to the LHH General Manager and Vice President, Client Relations.
• Manages occasional accounts as assigned in order to help ensure continued business.
• Helps with marketing events as needed.

PROFESSIONAL DEVELOPMENT

• Takes an active role in own development by participating in meetings and other professional associations.
• Participates in LHH training opportunities.

REQUIRED EXPERIENCE/CHARACTERISTICS

• Preferably degree holder with training qualification by a recognized institution.
• Outstanding training skills and proven ability to conduct seminars to a variety of levels within an organization.
• Proven track record in leading and mentoring other trainers.
• Ability to select, evaluate and assess new trainers.
• Interpersonal skills as demonstrated through active listening, appropriate questioning and rapport building
• Ten years or more of business experience, usually in a corporate setting.
• High personal credibility with a strong set of values.
• Optimistic attitude, coupled with mental curiosity.
• Personally motivated to help others.
• Inclined to be a team player.

Interested applicant please email CV to Lynda.Bor@adecco.com

JOB DESCRIPTION:

CAREER CONSULTANT (ASSOCIATE)

The primary responsibilities of a Consultant are to deliver career management services to program participants according to Lee Hecht Harrison (LHH) quality standards and to support sales efforts through selected account management and related activities.

Major Responsibilities

SERVICE DELIVERY

• Provides career consultation services to participants through one-on-one coaching, training, and group facilitation according to LHH ethical and program standards.
• Provides on-site, first meeting consultation to new participants as requested.
• Assists sponsor managers (likely to be clients’ HR) with termination planning and implementation as required.
• Provides feedback to sponsor firms (client) on participant progress.
• Manages all associated administration (e.g., billing activities), in a timely and accurate manner.

SALES

• Provides sales support to the LHH General Manager and Vice President, Client Relations.
• Manages occasional accounts as assigned in order to help ensure continued business.
• Helps with marketing events as needed.

PROFESSIONAL DEVELOPMENT

• Takes an active role in own development by participating in meetings and other professional associations.
• Participates in LHH training opportunities.

REQUIRED EXPERIENCE/CHARACTERISTICS

• Preferably degree holder with coaching qualification certified by International Coach Federation.
• Ten years or more of business experience, usually in a corporate setting.
• Deep understanding of the Human Resources discipline.
• High personal credibility with a strong set of values.
• Optimistic attitude, coupled with mental curiosity.
• Personally motivated to help others.
• Excellent facilitation skills.
• Inclined to be a team player.

Interested applicant please email CV to Lynda.Bor@adecco.com